Oracle Service Cloud

3Di Systems / Services / Technologies / Oracle / Oracle Service Cloud

Oracle Service Cloud provides a complete service solution across both assisted and self-service channels.

MDDX1

3Di helps clients get visibility into business processes and solve their most complex problems by using Oracle Business Intelligence Solutions for modeling.

3Di provides implementation services for all of the features of the Oracle Service Cloud including:

  • Knowledge Management
  • Analytics
  • Contact Center Management
  • Web Customer Service
  • Policy Automation
  • Email Management
  • Feedback
  • Social Monitoring
  • Self Service
  • Field Service Management

3Di’s Quick Start accelerators

Leveraging our experience and domain knowledge, we are developing Quick Start accelerators for certain public sector applications including:

Our Quick Start accelerators include configuration implementation of common elements (business processes) such as self-service portal, mobile application, business workflows, dashboards, reports etc.
  • Content Management (ECM)
  • Digital Asset Management
  • Secure Enterprise Search (SES)

Quick Start accelerator for Constituent Services/311

3Di has developed a Quick Start accelerator for Constituent Services/311 based on 3Di’s extensive experience in successfully implementing 311 systems.

3Di’s Quick Start accelerator includes:

  • Knowledge Management
  • Analytics
  • Contact Center Management
  • Web Customer Service
  • Policy Automation
  • Email Management
  • Feedback
  • Social Monitoring
  • Self Service
  • Field Service Management
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