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Talent Augmentation
Managed Services, which involves proactive management of customer’s systems and processes, is a natural extension of 3Di’s systems integration and applications development practices.
Leveraging 3Di’s experience in systems integration and applications development, 3Di has developed the most comprehensive Managed Services offerings that allow our customers to focus on their core business.
Our Managed Services include:
Infrastructure Maintenance, Operations & Support
Whether your environment is on premise, in the cloud or hybrid, 3Di’s specialization in Oracle, Microsoft and AWS make us the ideal partner to provide world class maintenance, operations and support while you focus on your business processes. Infrastructure does not mean just the physical environment but the entire software and system stack including the middleware, SOA, identity management, databases and other application and system stacks.
3Di employs proven tools and methodologies to meet industry’s highest SLA levels. Maintenance, Operations & Support includes a number of services including:
- Uptime, Performance & Security Monitoring
- System Patching
- System Upgrades
- Product Service Request (SR) Management
- Provisioning (Dev, QA, Prod, DR)
- Bug Fixing (for systems/applications developed by 3Di)
- Reporting, Planning and Advisory
Application Help Desk
Management
3Di provides complete Level 1, 2 & 3 help desk management for Oracle, Microsoft and custom application help desk management.
Level 1 Support (Help Desk)
- End-user support answering “how-to” questions
- Issue ticket logging & resolution
- Resolution of basic IT issues such as username/password issues
- Assistance in navigating around application menus and features
- Installation of application, verification of environment, software installation
Level 2 Support
- Monitoring ticket log
- Providing break/fix support
- Providing technical support
- Providing technical support
- Releasing patches to test, production environment
Level 3 Support
- Application defect detection and root cause analysis
- Minor enhancements and customization
- Preventive maintenance
- Following with 3rd party vendors, suppliers (e.g. Microsoft, Oracle) to resolve issues.
Application Maintenance, Operations & Support
Whether your application is a web portal, CRM, ERP, a custom business application or a mobile application, it requires bug fixes, patching, integration and technology upgrades. With mobile applications the constant updating of platforms and platform operating systems pose additional challenges. 3Di provides complete maintenance, operations and support of customer’s applications. With 3Di, you not only get a dedicated team familiar with you application but also leverage the combined experience of entire 3Di’s technical team consisting of specialized resources with experience across technology stacks of Oracle, Microsoft and Open Source. Customers also benefit from our deep relationships with Oracle and Microsoft product teams and technology experts.
Managed Systems Development
Services
Recruiting, training and retaining technical teams is getting increasingly difficult in a constantly changing technology landscape. 3Di has developed a managed service offering called Extended Development Center (EDC) which consists of a dedicated team of resources that act as customers’ extended teams. 3Di is responsible for recruiting, training and retaining the technical teams and managing the EDC. The EDC can include wide range of resources skills including program managers, project managers, SMEs, UX experts, developers, technical architects, testers, infrastructure engineers, etc. The EDC provide many benefits to our customers that include startups to large enterprises. Some of the benefits include:
- Partial or Full Time resources
- Flexible capacity
- Blended Resources (wide range of skills can be blended in cost of single resource).
- No recruiting, training, retention concerns
- Leverage the experience of 3Di’s vast resource pool
- 3Di’s relationships with product teams and experts at Oracle & Microsoft
- Benefit from 3Di’s proven technology implementation methodologies and rapid development frameworks
- Significant cost savings
