The Engage platform is made up of a set of software solutions that when deployed together act as an ecosystem of resources, allowing citizens to interact with their local government with efficiency and ease.
“Ready-made” SaaS for Governments
COMMUNITY
Engage is designed specifically for local government use, promoting greater productivity, swift yet substantial resolutions, and data driven management with greater accessibility for all citizens.
PROPERTY INVENTORY MANAGEMENT
Engage provides an accurate inventory of a city’s properties, providing an essential foundation for effective housing or building code enforcement.
SERVICE REQUEST MANAGEMENT
As opposed to the traditional lengthy process of service request management, 3Di’s Engage reimagines the process with a simple digital interface. From service intake to service fulfillment, both citizens and local governments are provided with real-time feedback and status of the request.
BUSINESS PROCESS MANAGEMENT
Business Process Management (BPM) utilizes your current business workflow processes and employs best practices. Engage does not change how you work – it enables you work more efficiently.
OMNI CHANNEL FOR GOVERNMENTS
In today’s world, an effective and reliable means for communication within any level of government or organization is essential. Engage offers just this. Communicate effectively in person, over the phone, using web portals, mobile applications, or video.
REAL-TIME DASHBOARDS & REPORTING
Get real-time reporting on data analysis by district, service request type, service request status, time, department, and more all delivered through user-friendly, customizable dashboards.
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The average person uses cloud-based services every single day
%
of US government organizations are now using the cloud
days
Typical 3Di Engage implementation
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Customer Retention
ROLE-BASED ACCESS CONTROL
Access can and should be granted on a need-to-know basis. With dozens or hundreds of employees and thousands of citizens, security is more easily maintained by limiting unnecessary access to sensitive information based on each user’s established role within the solution.
Access is controlled through roles that users are given – essentially, a set of permissions. Based on your pre-defined configurations, a user’s role determines what permissions are granted.
- Every user is assigned a particular role to conduct specific actions
- Every user must possess authorization to hold a specific role
- Authorization allows a user to perform certain functions within the solution
Since the Engage built solutions are priced based on usage and not users (seat or license), there is virtually no limit to the number of roles or users that can utilize every Engage solution.
Fast Deployment
The combination of a comprehensive platform with extensive public sector experience allows 3Di to deliver in weeks/months, instead of years.
Personalization
Every city, county, or state is similar but unique. Engage permits each instance to create a personal experience.
Best Practices
3Di’s professional team employs not only their extensive experience but the practices from governments we work with to every implementation.
Let’s Get Connected!
3Di Engage Integrations functionality allows for greater connectivity and interaction between software applications.
Utilizing Web APIs (application programming interface) framework, 3Di Engage can seamlessly share information with other software applications.
Integration Example: Data Visualization
Even with Engage’s comprehensive dashboards and analytics, we realize the need to gain more in-depth insights and model predictions. With our advanced integrations, Engage works seamlessly with industry leaders, such as Microsoft’s award winning Power BI.
3Di Engage Omni-Channel can utilize Amazon’s Connect with our Community Relationship Management to provide superior citizen service with personal, dynamic, and natural experiences.
UNPARALLELED PROFESSIONAL SUPPORT
At 3Di Systems, we have your back knowing that successfully implementing a solution is only the beginning. That’s why we make it a point to work hand-in-hand with your team to tackle all of the challenges and obstacles that you might face.
With 3Di’s customized support programs, we consider ourselves a part of your services team. We’re available to cover any issues, field requests, or lend a hand with projects. Whatever your needs, 3Di Systems is here for you!
Our support programs, such as our Ready Made SaaS solutions’ “Genie Hours”, are designed to cover whatever issues/requests arise in an efficient manner to keep your services management working optimally.
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3Di Systems. All Rights Reserved.
