3Di Engage enables citizens to digitally request civic services and interact with their city administration directly using current technologies. 3Di Engage provides a unique digital experience platform that is device-agnostic. Putting the information in the citizen’s hands and make them digitally empowered in enabling a government to work better, leading to a digitally transformed city.
Digital Citizen Engagement for Your City
UNIFIED EXPERIENCE
Professional, proven mobile and portal designs that deliver a consistent, easy to use digital experience for all city services and all city users.
CITIZEN RELATIONSHIP MANAGEMENT
A full-featured relationship management solution designed specifically for local government use to promote greater productivity, faster resolution, and data-driven management.
SERVICE REQUEST MANAGEMENT
A full-feature digital transformation tool designed to improve civic government’s process efficiency, right from service intake through service fulfillment while providing real-time feedback and status.
REAL-TIME DASHBOARDS & REPORTING
Real-time information delivered as fixed and configurable reports, role based dashboards and usage analysis by council district, SR type, SR Status, time, department, and more.
SEAMLESS INTEGRATION
Re-Use not Replace. 3Di Engage’s digital transformation architecture allows for the use of existing software applications to work alongside its own, and across devices. Choose the best solutions and deliver a seamless experience to citizens.
3Di COMMUNITY SOLUTION
Each solution can work independently or collectively with all other solutions. 3Di Engage has been tailored to serve the city, however it can be incorporated as part of the city’s entire community, bring all city services under one roof.
3Di Engage ‘s
(3Di Engage IS SOCIAL MEDIA FRIENDLY)
3Di Engage Mobile App
GROWING MARKET
In 2016, the U.S. number of smartphones grew to over 207 million and it will rise to 238 million by 2019. Smartphones are the primary choice for not only for voice and text communications, but email and web access as well.
3Di ENGAGE MOBILE
3Di Engage Mobile is a highly personalized application built using industry best design principles combined with data from our citizen user group studies. 3Di Engage works with each city to tailor all images, buttons, and functionalities to meet the needs of each city and their citizens. 3Di Engage takes a more painstaking approach than some other companies when it comes to producing the best mobile app possible and here’s why:
77% of people will never reload a mobile app if it fails.
PROVEN HISTORY
Adoption is mission critical to success with any digital experience driven citizen engagement solution. 3Di Engage mobile apps have proven history with hundreds of thousands of users.
Empower the Citizens
Give citizens the ability to make self-service requests for the usual city services like animal control, pothole repairs, requesting a park pavilion for a child’s birthday party, or getting an unwanted couch removed.
Give citizens the ability to make self-service payments for dog licenses, parking tickets, the deposit for that pavilion, or paying for the couch removal because there are really 2 couches not one.
Give citizens access to communication services like event notifications, request fulfillment updates, or 2-way social media between the city’s elected officials and the citizens and vice versa.
3Di Engage’s Unified Experience approach will route their requests to the proper departments, allowing for quicker responses and real-time progress updates.
The best part – all this can be done from any device, your laptop, tablet and mobile phone. The entire digital experience is device-agnostic and seamlessly integrates across platforms.
Citizen Relationship
By capturing the data digitally, cities are able to better analyze all requests and thus improve services, improve productivity and save money. Configured for local government needs, 3Di Engage’s CRM is scalable to meet the needs / growth of any city without additional seats, licenses, or ongoing software support costs.
CRM
Move Requests to Work Orders
Fully integrated with our CRM, 3Di Engage’s SRM digitally creates any service request workflow and process, tailored to each department’s individual needs. Scalable to meet the needs/growth of any city without additional seats, licenses, or ongoing software support costs.
SRM
Find the Info fast!
Empower citizens and city staff to digitally search and find the information they need quickly. Using 3Di Engage’s Knowledge Base, citizens will gain faster resolution, while the city’s customer service should see a reduction in time spent creating incidents from calls or emails.
INFO
3Di ENGAGE 311 MODULE PROVIDES A BETTER EXPERIENCE
For citizens’ requests to be handled in a proper and timely manner, city workers need seamless digital processes to provide resolutions.
3Di Engage provides role based functionality utilizing both web and mobile-based applications to deliver the right tools for:
- Customer Service Representative (CSR)
- Customer Service Representative Supervisor
- Department Staff
- Department Field Worker
- Department Manager
%
Americans on social media
%
Prefer Self-Service to LIVE call
days
Typical 3Di Engage implementation
%
Visit gov websites via smartphone
Measure success with real-time data for real-time decisions
Cities across the U.S. are under greater pressure to deliver better, faster results while being cost efficient at the same time.
The City management requires better information at their fingertips in digital formats that are easy to use and available on a variety of devices.
3Di Engage’s Executive Reporting, Analytics & Dashboards are designed to meet the specific management needs of:
- Mayor, Mayor Staff
- City Manager
- Council Member, Council Staff
SOLUTION SPOTLIGHT
myLA 311
AWARD WINNING
In 2014, Los Angeles was nominated as the #1 “Digital City” (in the 250,000 or larger city category) for excellence and technology innovation by Digital Cities-Government Technology. Among the four projects highlighted was their “MyLA311” citizen engagement platform, which was done in partnership with 3Di.
Real-time visibility of
city services.
INITIAL RESULTS
- Mobile application released first (2013). 10% of all service requests coming from Mobile App.
- Over 700,000 requests handled in 5 months.
- Complete lifecycle integration for all public works departments (62% of all city services).
- Seamless & unified customer experience across all channels (Web, Call Center, Mobile, Walk up, and mail).
